Shipping & Delivery

  • RIBONG offers FREE CARBON NEUTRAL EXPRESS SHIPPING on all orders. Using the Shopify Planet app, we ensure that all deliveries made from purchases on our ecommerce stores are carbon neutral. 
  • After your order has been processed you will receive a shipping confirmation email with the tracking number(s).

Shipping & Delivery FAQ

Where do you ship?

RIBONG currently ships throughout Australia and selected international destinations. Available shipping options will be displayed at checkout based on your delivery address.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, or peak periods, processing times may be slightly longer.

How long will delivery take?

Estimated delivery times are:

  • Australia Standard Shipping: 2–7 business days

  • Australia Express Shipping: 1–3 business days (where available)

  • International Shipping: 7–21 business days depending on the destination and customs processing.

Delivery estimates are provided as a guide only and are not guaranteed.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and selected shipping method.

Any free shipping offers will be clearly advertised on our website and apply only to eligible orders.

Can I track my order?

Yes.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear.

My tracking hasn't updated.

Tracking information may take up to 24–48 hours to update after dispatch.

If there has been no movement for several business days, please contact our customer support team and we'll assist in investigating the shipment.

My parcel says "Delivered" but I haven't received it.

If your tracking indicates your parcel has been delivered:

  • Check around your property for a safe place.

  • Ask household members or neighbours if they accepted the delivery.

  • Contact the delivery carrier for further information.

If you're still unable to locate your parcel, please contact us and we'll do our best to assist. Once a parcel has been delivered to the address provided, responsibility for the parcel may pass to the customer unless Australian Consumer Law provides otherwise.

Can I change my shipping address?

If your order has not yet been dispatched, we may be able to update your shipping address.

Please contact us as soon as possible.

Once an order has been shipped, we cannot guarantee that address changes can be made.

I entered the wrong address.

Customers are responsible for ensuring all shipping information is accurate before completing their order.

If an incorrect address results in the parcel being returned to RIBONG, additional shipping charges may apply before the order can be re-dispatched.

RIBONG is not responsible for orders delivered to an address entered incorrectly by the customer.

What happens if my parcel is returned?

If a parcel is returned due to:

  • an incorrect address,

  • failure to collect the parcel,

  • repeated failed delivery attempts, or

  • refusal of delivery,

RIBONG may charge the cost of re-shipping the order before it is sent again.

Will I pay customs duties or import taxes?

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Lost or damaged parcels

If your parcel arrives damaged, please contact us within 7 days of delivery with photographs of the packaging and product.

If a parcel appears lost in transit, we'll work with the shipping carrier to investigate and determine the appropriate resolution.

Delays outside our control

Delivery times may be affected by events outside RIBONG's reasonable control, including severe weather, transport disruptions, customs inspections, carrier delays, public holidays, or other unforeseen circumstances.

RIBONG is not liable for delays caused by third-party delivery providers or events beyond our control.

Can I cancel my order after it's been shipped?

Once an order has been dispatched, it cannot be cancelled.

If you no longer require the item, please refer to our Returns & Refund Policy to determine whether you're eligible for a return.

Need help?

If you have any questions about your order, please contact our Customer Support team.

Please include your order number so we can assist you as quickly as possible.